FAQ

How can I apply a coupon code?
To apply a coupon code click "Shopping Cart" on any page and click "Apply Discount Code"

How can I use a gift voucher?
To apply a gift voucher click "Shopping Cart" on any page and click "Use Gift Voucher"

How long will it take to arrive?
It takes about 3 days for your item(s) to leave our warehouse and about 3-7 business days for it to arrive. There may be shipping delays during holiday time, so we recommend taking that to account when ordering for a holiday. Most will arrive at your door withing 10 business days after the order date. However, customized orders (custom size, color, etc...) will take a little longer. We will let you know the estimated delivery time after you place your order.

Can I track my package?
We will send you a Tracking Number for your order as soon as it is shipped out. All orders will have a tracking number included in the price or the shipping cost.

Do you take requests?
I will take custom jewelry requests! If you'd like to talk about couture pieces please contact me.

How do I pay?
You can pay through paypal with your credit card or bank account.

How do I know my order is secure?
Your financial payment information is our first priority at Krystal L, we use Paypal to collect your payments. PayPal is designed from the ground up to be one of the safest ways to send money online. Unlike other financial institutions, our payments are sent without sharing financial information. In fact, PayPal never shares your financial information with or sells it to merchants. Your sensitive financial information is securely stored on Paypal's servers. When you use PayPal / Credit Card to pay online, you provide only your PayPal email address, or your credit card information, this information will be stored on Paypal server only. The merchants/retailers receive payment from PayPal without ever seeing your financial information.

May I cancel my order after is has been processed?
After your order is processed it may not be canceled.

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